Together with ten different pharmaceutical companies and CROs we worked out a standard service level agreement.
The RPACT Membership Matrix shows the services, which are included or available as an option.
| RPACT Services | Inclusive | |
|---|---|---|
| Service | Free-of-charge technical software support for written support requests to RPACT´s hotline, incl. product questions and development issues | |
| Free-of-charge technical software support via priority handling of written support requests to software owners hotline, incl. product questions, feature requests and development issues | ||
| Learning and training materials | Annual one-day rpact package training meeting organized by RPACT (free-of-charge for 2 participants) | |
| rpact package training at a company site (free-of-charge for unlimited number of participants) | ||
| Access to extended manuals, best practice descriptions and additional examples | ||
| rpact package validation and usability | Get a copy of the formal validation documentation that is customized and licensed for exclusive use by your company | |
| Get access to the members area at www.rpact.com | ||
| Review specification documents and training material | ||
| Test rpact beta versions | ||
| Plan capabilities and extensions of the software functionality | ||
| Provide feedback on usability in the drug development practice | ||
| Options* | Technical expert service support on demand to answer regulatory questions related to the rpact package | |
| Setup of a validated user environment with integration of rpact | ||
| Customized design of the rpact package: company internal graphical user interfaces (GUI) with forms for the most frequently used rpact functions | ||
| Automation: implementation of frequent workflows / processes | ||
| Customer adaptions: "private" extensions, e.g. R programs for customer-specific needs which use the rpact package | ||
| Implementation of customer-specific sample programs | ||
* Available at an extra charge
Please contact us if you are interested in this service level agreement.
We would be happy to send you a copy of the document.
